Refund Policy Agreement

Effective Date: March 18 2025, 8:23 PM PST

1. INTRODUCTION

This Refund Policy ("Policy") establishes the terms and conditions under which Bleed, Bleed Bot, and its affiliated entities (collectively referred to as "Bleed," "we," "us," or "our") process refund requests. By utilizing our services or completing any purchase, you acknowledge and agree to be bound by the provisions set forth herein.

2. REFUND ELIGIBILITY

2.1. We maintain a strict policy regarding refunds and reserve the right to deny any refund request under the circumstances enumerated below.

2.2. Ineligibility Criteria: No refunds shall be issued under any of the following conditions:

a) Circumvention of disciplinary measures, including but not limited to, utilizing alternative accounts or engaging third parties to facilitate payments on your behalf without proper disclosure;

b) Violation of any rule or guideline within our Community Discord Server subsequent to payment submission;

c) Demonstration of disrespectful conduct directed toward Bleed as an entity, its development team, moderation staff, or support personnel;

d) Duplicate purchases for a previously whitelisted server (in such instances, an additional server will be whitelisted instead);

e) Utilization of any command or feature by the purchaser or any member of the purchaser's server;

f) Expiration of twenty-four (24) hours from the time of purchase;

g) Status as a blacklisted user across any of our service platforms;

h) Evidence of malicious intent underlying the refund request; or

i) Misrepresentation, falsification, or omission of material information.

3. POLICY AMENDMENTS

3.1. We reserve the right to modify, amend, or update this Policy at any time without prior notice to users.

3.2. Continued use of our services following any modifications to this Policy constitutes acceptance of such changes.

3.3. Violations of our Terms of Service, including this Refund Policy, may result in permanent termination of access to all services provided by Bleed.

4. CONTACT INFORMATION

For questions or concerns regarding this Refund Policy, please contact us through our official support channels.